Online Marketing Fundamentals – People

The crux of this post is simple, even though it’s called the online world it’s really still all about real people and their real fears, needs and desires.

Find out what your customers like and who they are. Make your interactions enjoyable and exceed expectations.

Seems simple right? After all, you know your best customers like you know your own family. Or do you? Maybe you know them about as well as you know your second cousins on your mothers side…
Critically, you need to know how they came to you in the first place, what they like about working with you and what keeps people coming back to you.
What do your customers/patrons value most and why do they choose you? 
You’re not going to like this, you need to look at real data here, not just go with your gut feelings.
Find 8-12 of your best customers or patrons and dive deep into their history with you. Objectively review your past sales or engagements. Then go a little bit wider into their personal world to try and get a more comprehensive picture of them.  Yes, this will take a little time, but, you only have to do this once a year at most.
  • What brought them to you?
  • Why do they continue to come back?
  • What do they get out of working with you?
  • Do they recommend you to others?
  • What other services or products might they be interested in that they haven’t used or purchased before?
  • Are there services or products that you do NOT currently offer that they want?
  • What demographics can be used to model these people?
Many times the most basic of online interactions focus on transactional convenience and immediate satisfaction.  In-person activities tends to focus on enjoying the ambiance and overall experience, the delight in finding a surprise element, learning something new and perhaps a bit of discussion or banter.
If you have an engaging website and social media presence you can have much of those same in-person delights and experiences. If you at least try, you will stand out from the crowd immediately.
Putting effort into your online presence is a huge outreach multiplier.  Your online presence has an opportunity to reach dramatically more people (24 hours/day, 7 days/week, 365 days/year).
Give your online patrons a more enjoyable experience than they expect. Improve your outreach and engagement socially so that they actually look forward to interacting online and will actively tell their friends about you as well.

Market Street is Here to Help You!

As your online marketing adviser and service provider we can fine tune your online marketing for noticeably better results.

We offer training (so you can do whatever you want on your own), yet we are always happy to do the work for you if you prefer.

Call us at (319) 775-0249 or email via our Contact Page if you would like help growing your organization, becoming more efficient and productive.

Online Marketing

Market Street creates easy to use and effective websites that work well with other social media outlets.  If asked, we will also create comprehensive online marketing strategic playbooks and marketing campaigns.  We setup and integrate your website with online social media accounts that resonate with your particular viewership.  We help create effective strategies and profiles for Facebook, Twitter, LinkedIn, YouTube, Google My Business and many others.

We make it easy for your to get the word out.  For example, websites we build can have built-in automated Email Newsletters and can automatically post new articles to your social media accounts, saving you time and increasing your exposure and engagement with new and existing clients.

Experienced Advice

Our founder/CEO has over 25+ years in the tech world and online marketing offering consulting, as well as providing solid service and support.  We can help you with numerous behind the scenes details that will get better results, increase efficiency for your organization, increase your audience, and generate more qualified leads and engagement.

Market Street Can Help You

We focus on small to mid-size organizations.  Whether you are a non-profit organization or a business, one person or 100 people, Market Street can improve your use of online communications, including your website and social media presence and get them working together in harmony.

Our online marketing management services, in-depth training, coaching and comprehensive real-world strategic consulting is proven to help you grow, move faster, work smarter and more effectively.

Contact Us if you want to grow, work smarter and more effectively.